25 Dale Road
Sheriff Hutton, York
YO60 6RZ
Call us on 01347 878969
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0808 1681327 (freephone) Morse Coaches 01347 878969Morse Coachesinfo@morse-coaches.com

 
 

 

 

CODE OF PRACTICE

These are the procedures that we follow, when hiring a coach from any company, we strongly suggest that you ask the same questions:

In accordance with PSV Act 1981 is the company controlled by a Transport Manager having continuous and effective responsibility for the operation?
 
Is the operation managed by a holder of "Certificate of Professional Competence"?
 
Are the drivers issued with a "handbook" containing pertinent information required to carry out their duties in line with company policy?
 
Is there an approved high quality driver training programme in place?
 
Will the driver be presented in company uniform?
 
Is there an effective preventative maintenance programme which operates maximising reliability and safety?
 
Are the coaches fitted with seat belts?
 
Does a fully operational daily vehicle check system take place?
 
Is there a fully operational defect reporting procedure?
 
Does a system ensure vehicles are presented in a clean and safe condition?
 
Are the vehicles equipped with mobile communication?
 
Is there a 24 hour breakdown call-out procedure?
 
Does the operator maintain a point of booking for customers, continuously staffed from 9am to 5pm Monday - Friday?
 
Are the conditions of hire based on terms at least as favourable to those outlined by the Confederation of Passenger Transport (CPT)?
 
Will the driver's journey documents accurately reflect the customers booking?
 
Is there an effective complaints procedure?
 
Does a 24 hour contact system operate?
 
Is there full compliance with financial protection legislation?
 
Are the coaches operated from an identifiable operating base in accordance with Health and Safety Regulations along with associated Risk Assessment Policy?
 
Is the operator the subject of rigorous annual external assessment of all standards?
 

 

 

 

 

 

 

 

   
         
Morse Coaches © 2007